AI Literacy Program Design Template: A Guided Approach

📚 What’s Covered

The resource is structured around six core phases:

Strategic Alignment – Securing executive buy-in, framing the business case, and defining the program vision.
Assessment & Foundation – Mapping current AI systems, use cases, and associated risks; segmenting staff by roles and literacy needs.
Program Design – Defining tier-based learning outcomes, selecting content pillars (e.g. legal, ethical, technical), and aligning with regulatory mandates.
Implementation – Outlining rollout plans, timelines, and internal communications to drive engagement.
Evaluation – Establishing KPIs, feedback loops, and mechanisms for continuous improvement.
Governance & Sustainability – Embedding the program into governance frameworks, onboarding practices, and documentation protocols.

It integrates concrete examples from 28 European organizations (like Fastweb, Studio Deussen, TIM, SAS, Telefónica) and showcases effective practices such as tiered training, cross-functional feedback, use-case contextualization, and inclusive delivery methods.

💡 Why it matters?

This isn’t just another awareness checklist. The template recognizes that literacy has to go beyond awareness—it’s about fluency in the safe, strategic, and legally compliant use of AI. With the EU AI Act now finalized, organizations that don’t map out training based on risk tiering, role specificity, and governance linkage are falling behind.

The real strength here is its emphasis on contextual AI understanding and practical application, not generic tech evangelism. It treats literacy as part of operational readiness, not a compliance formality.

🔍 What’s Missing

While the guide references many organizational case studies, a set of downloadable templates or editable frameworks (beyond prompts) would improve usability.
There's limited mention of budget benchmarking—many teams may struggle to scope resources without example allocations or cost estimates.
No references to literacy for external stakeholders like regulators or civil society, which could be relevant for high-impact public deployments.

👥 Best For

Compliance leads preparing for EU AI Act Article 4 obligations.
Chief Learning Officers and HR teams designing cross-functional upskilling strategies.
AI governance officers aiming to link literacy with broader risk management and product lifecycles.
Policy teams advocating for AI capability-building as part of responsible innovation.

📎 Source Details

Title: AI Literacy Program Design Template – A Guided Approach
Publisher: EU AI Office
Date: 2024
Pages: 19
Access: Internal Document UploadAI Literacy Program Des…
Type: Strategic Planning Guide / Organizational Toolkit